Qianhai iFREE Co., Ltd. ("iFREE GROUP", "we", "us" or "our"), doing business as 5ber.eSIM (esim.5ber.com), recognizes the importance of your privacy and iFREE GROUP is committed to respecting your fundamental rights and protecting your personal data.
This Privacy Policy ("Policy") details how we collect, use, disclose, retain and protect your personal information ("Personal Data", "Information").In addition, this Policy covers your rights and choices with respect to your Personal Information and provides a way to contact us to resolve issues. Please read this Privacy Policy carefully.
By registering for an account or otherwise using or accessing any of the 5ber.eSIM websites, applications, products, software, tools, data sources and/or services (collectively, the "Services"), you understand and agree to the terms of this Policy.

We collect data about you in different ways:

• · From users. For example, when you register for an account, visit and browse the App or submit shipping information.
• · Automatically. For example, when you interact with our products and services, use a mobile app on your device or open a web site.
• · Other sources. For example, public databases, social media platforms, third party data providers and our joint marketing partners.
• · From ourselves. We may create data about you. For example, we may analyze your preference profile based on your device information and usage habits and push information to you about goods or services that may be of interest to you.

You may choose not to provide us with your personal information, but you may not be able to take advantage of certain features of the Services. Users who are unsure what information is required are welcome to contact us.

In order to provide you with services or to comply with legal obligations, we may need to collect and use certain personal information. If you do not provide us with the information we request, we may not be able to provide you with the products or services you have requested.

1. When you open the official website or use the mobile application, the server automatically records information about your device.
This information includes the following:

• · IP address and location
• · Browser and device names and versions
• · Operating system type and version, language preferences
• · eID of the 5ber.eSIM card used
• · eSIM-related information: profile name, ICCID, MNO, DP+ Address
• · Your e-mail address when you registered
• · Official website pages, URLs you visited
• · Time spent on these pages
• · Information you searched for on the service
• · Time and date of your visit and other statistics.

How do we use it
The information in this section is used to identify potential abuse, determine and apply appropriate permissions, debug errors, resolve problems, and build statistics about the use, compatibility, and traffic of the Services. The statistics are not otherwise aggregated to identify any particular user of the system.

2. We receive and store any information you knowingly provide to us when you create an account, post content, make a purchase, or fill out any online form on the Services.
This information includes the following:

• · Contact and payment information collected when placing an order, such as: name, address, email address, phone number and credit card details.
• · Account details collected when registering for an account, e.g. username, unique user ID, etc.
• · Geographical location data, e.g. latitude and longitude.
• · eSIM ICCID, profile name, MNO, DP+ Address
• · Any other material you wish to submit to us, e.g. articles, images, feedback, etc.

How do we use it
We use the above information to provide you with our products or services and to administer your account, including processing payments, bills and requests related to our products and services. In addition, we use this data to process requests related to third party products and services that you charge to your account.

In addition to the above purposes and uses, we use information in the following ways:

• · Creating and managing user accounts
• · Fulfilling and managing orders
• · Delivering products or services
• · Improving products and services
• · sending administrative information
• · Respond to inquiries and provide support
• · Requesting user feedback
• · Improve user experience
• · Post customer testimonials
• · Administering sweepstakes and contests
• · Enforce terms and conditions and policies
• · Preventing abuse and malicious users
• · Responding to legal requirements and preventing harm
• · Running and operating the service
• · Place targeted advertisements
• · Send marketing and promotional messages

The processing of your Personal Information depends on how you interact with the Services where you are in the world, and whether one of the following applies:
(i) you have consented to the use for one or more specific purposes; however, this does not apply as long as the processing of the Personal Information is governed by the California Consumer Privacy Act or the European Data Protection Act;
(ii) The provision of the information is necessary to fulfill an agreement with you and/or any pre-contractual obligations;
(iii) the processing is necessary to comply with your obligations
(iv) the processing is necessary for the performance of a task in public interest or the exercise of official powers conferred on us;
(v) the processing is necessary for us or a third party to pursue a legitimate interest.

Please note that under certain laws, we may be permitted to process information until you object to such processing (by opting out) without relying on consent or any of the other legal bases set out below. In any event, we are happy to clarify the specific legal basis applicable to the processing, in particular whether the provision of personal data is a statutory or contractual requirement or necessary for entering into a contract.

In order to provide a more personalized and optimized service experience, our mobile applications may request the following permissions:

• · User Installation List permission: allows us to access the list of apps on your device in order to recommend services or products related to your installed apps.
• · Media and Files permission: allows us to access your media library and files in order to upload or download the content you need when you use the Services.
• · Microphone Permissions: gives us access to your microphone when you use the voice input or voice call features.
• · Camera Permissions: We will request access to your camera when you wish to upload pictures or make video calls through the app.
• · Location information permission: Allows us to provide location-based services, such as nearby business recommendations or location-based services.

We promise that the above permissions will only be enabled when you use the relevant features, and you can manage these permissions in the settings of your device at any time. We will strictly comply with relevant laws and regulations to ensure the security of your personal information.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including the purpose of meeting any legal, accounting or reporting requirements, unless a longer retention period is required or permitted by law.
After you update or delete your Personal Information, we may use any aggregated data derived from or containing your Personal Information, but not in a way that personally identifies you.
Once the retention period expires, the Personal Information will be deleted.
As a result, rights of access, deletion, correction and data migration cannot be exercised after the expiration of the retention period

We protect the information you provide on our computer servers from unauthorized access, use or disclosure in a secure environment. We maintain reasonable administrative, technical and physical safeguards to protect personal information from unauthorized access, use, modification and disclosure.
However, due to the uncontrollable nature of data transmission over the Internet or wireless networks, we cannot guarantee the security of data transmission.
Accordingly, while we strive to protect your Personal Information, you should be aware that: (i) there are security and privacy limitations of the Internet that are beyond our control; (ii) the security, integrity and privacy of any information and data exchanged with the Services cannot be ensured; and (iii) despite our best efforts, third parties may view or alter such information and data.

Depending on your location, data transfers may involve transferring and storing your information in a country other than your country of residence.
You have the right to be informed of the legal basis for transferring information to a country outside the European Union or to any international organization governed by public international law or established by two or more countries (e.g., the United Nations), as well as the security measures taken to protect your information by the United Nations.
In the event of any such transfer, you can find out more by reviewing the relevant sections of this policy or by making an inquiry to us using the information provided in the contact section.

We may contract with other companies and, with your consent, with third parties we trust to work with us, and we rely on any other affiliates and subsidiaries of the Company to share your information to assist in the operation of the services provided to you.
We do not share personal information with unrelated third parties. These service providers are not authorized to use or disclose your information except as necessary to provide services on our behalf or to comply with legal requirements. For these purposes, we may share your personal information only with third parties whose privacy policies are consistent with ours or who have agreed to abide by our personal information policies. By providing these third parties with the personal information they need to perform their designated functions, we do not authorize them to use or disclose personal information for their own marketing or other purposes.
We will disclose any personal information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that such disclosure is necessary to protect our rights, the your rights and/or the safety of others, to investigate fraud, or to respond to government requests.
If we go through a business transition, such as a merger or acquisition by another company or a sale of all or a portion of its assets, your user account and personal information may be among the assets transferred.

If we become aware of external activity (such as a security attack or fraud) that results in a breach of the security of the Services or the disclosure of a user's personal information to an unrelated third party, we reserve the right to take reasonable and appropriate measures, including, but not limited to, investigating, reporting, notifying, and cooperating with law enforcement agencies.
In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe there is a reasonable risk of harm to users, or if required by law. We will send you the notification via email.

You can exercise the following rights in relation to the information we process about you：

• · Access to your data: the right to request that we disclose to you the personal information that we collect, use or disclose about you and in connection with our data practices. Under certain limited circumstances, you may also request access to your personal information in a portable, machine-readable format.

• · Correcting Your Information: The right to request that we correct inaccurate information about you. Our products and services allow you to correct or delete your account personal information. Please note that we may store historical information in our backup files as permitted by law.

• · Delete Your Information: The right to request that we delete the personal information we have collected about you.

• · Withdraw your consent at any time: If you have previously consented to the processing of your personal information, you have the right to withdraw this consent.

• · Object to the processing of your information: You have the right to object to the processing of your personal information if the processing of your personal information is not based on the legal basis of your consent.

• · Restriction of processing of your information: You have the right to request that we restrict the processing of your personal data. We will not process your information for any purpose other than storage.

• · Right to data transfer: You have the right to receive your information in a structured, commonly used and machine-readable format and, where technically feasible, to transfer it to another controller without hindrance. This applies if your information is processed by automated means and the processing is based on your consent, contractual or pre-contractual obligations to which you are a party.

If we are processing your personal information in the public interest, in the exercise of our official powers or for our legitimate interests, you may object to such processing by providing reasons relating to your particular circumstances. However, if your personal information is used for direct marketing purposes, you may object to such processing at any time without providing a reason. Please refer to the relevant sections of this document to find out whether we are processing personal information for direct marketing purposes.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. iFREE GROUP aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your personal information. If you would like to know what personal information we hold about you and would like it removed from our systems, please contact us. In some cases, you have the following data protection rights:

• · You have the right to request access to your personal information that we have stored and the ability to access your personal information.

• · You have the right to ask us to correct any of your personal information that you believe to be inaccurate. You also have the right to ask us to supplement any personal information that you believe to be incomplete.

• · You have the right to request that your personal information be deleted under certain conditions of this policy.

• · You have the right to object to our processing of your personal information.

• · You have the right to request a restriction on the processing of your personal information. Where you restrict the processing of your personal information, we may store the information but not process it further.

• · You have the right to obtain a copy of the information we hold about you in a structured, machine-readable and commonly used format.

• · You also have the right to withdraw your consent at any time if iFREE GROUP relied on your consent to process your personal information.

You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority in the European Economic Area (EEA).

You may send any request to exercise your rights directly to iFREE GROUP using the contact information provided in this document. Before responding to such requests, we may ask you to verify your identity. Your request must contain sufficient information for us to verify that you are in fact the applicant or its authorized representative. You will also need to provide sufficient detail to ensure that we properly understand and are able to respond to your request. We will not be able to respond to your request or provide personal information if we are unable to first verify your identity or authority and confirm that the personal information requested relates to you.

We use third party payment processors to help us securely process your payment information. These third party processors process your personal information in accordance with their respective privacy policies, which may contain provisions that differ from our privacy policy. We recommend that you review the privacy policy of each processor.

You may delete certain Personal Information that we maintain. The types of Personal Information that are allowed to be deleted may vary from service to service. Please note that even if you delete Personal Information, we may retain unaltered backups of Personal Information for a limited period of time in order to meet legal requirements in accordance with our contractual obligations with our affiliates and partners. To delete personal information or permanently cancel your account, please contact us.

We do not knowingly collect personal information from children under the age of 13. If you are under the age of 13, please do not submit any Personal Information through our Services. Parents and guardians are advised to supervise their children's Internet use and teach them not to disclose personal information without permission in order to uphold this policy.
If you suspect that a child under the age of 13 has provided us with Personal Information through our Services, please contact us immediately. In some countries, you need to be at least 16 years old to consent to our processing of your Personal Information (some jurisdictions allow a parent or guardian to consent on your behalf).

To enhance user experience and provide more efficient services, our application integrates with the following third-party service SDKs:

• · Aurora Push (JPush): a leading push messaging platform for sending timely notifications and messages to users. It may collect information such as device identifiers to ensure that messages are delivered accurately. We use it to improve our notification system and promise not to share personal information.
• · Udesk Customer Service: an omnichannel customer service solution that helps us manage user inquiries and customer support. We can provide live chat support through Udesk, as well as communicate with users via email and other online channels. udesk may process user contact information to provide customer support services.

We have selected these third party service providers based on their commitment to data protection and the quality of the services they provide. We will ensure that any information collected through these services will comply with the standards described in this Privacy Policy.

Our Services use "cookies" to help personalize your online experience. a cookie is a text file that is placed on your hard drive by a eb server. cookies cannot be used to run programs or deliver viruses to your computer. Each cookie is uniquely assigned to you and can only be read by the web server in the domain that issued the cookie to you.
We may use cookies to collect, store and track information for the purpose of statistically operating the service. You may choose to accept or decline cookies. most web browsers automatically accept cookies, but you can usually decline cookies by modifying your browser settings. If you choose to decline cookies, it may prevent you from fully experiencing the features of the services.

Some browsers include a "Do Not Track" feature that signals to the websites you visit that you do not want your online activities to be tracked. Tracking is not the same as using or collecting information about a website. Tracking is the collection of Personally Identifiable Information about consumers as they move from site to site over time. Browsers do not uniformly communicate "Do Not Track" signals.
As a result, our Services have not been set up to interpret or respond to the "Do Not Track" signal from your browser. Even so, we do limit our use and collection of your personal information, as described in more detail in this Policy.

We may display online advertisements, and we may share aggregated and non-identifying information about our customers, collected through your use of the Services, with our advertisers. We do not share personally identifiable information about individual customers with our advertisers. In some cases, we may use this aggregated non-identifying information to provide tailored advertising to targeted audiences.
In addition, we may allow some third party companies to help us customize advertisements that may be of interest to users and to collect and use other data about users' activities on the Services. These companies may serve ads that may place cookies or otherwise track user behavior.

In order to provide you with related or additional products and services, we may disclose information about you to our affiliates. Any information about you that we provide to our affiliates will be processed by those affiliates in accordance with the terms of this policy.

We provide electronic newsletters to which you may voluntarily subscribe at any time. We are committed to keeping your email address confidential and will not disclose your email address to any third party, except as permitted in the Information Use and Processing section or for the purpose of utilizing a third party provider to send such emails. We will maintain information sent via e-mail in accordance with applicable laws and regulations.
In accordance with the Anti-Spam Act, all e-mails we send will clearly identify the sender of the e-mail and provide clear information on how to contact the sender. You may choose to stop receiving our newsletters or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue to receive important transactional emails.

The Services contain links to other resources that we do not own or control. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be alert when you leave the Services and to read the privacy statements of each resource that may collect personal information.

We reserve the right, in our sole discretion, to modify this Policy or the terms and conditions associated with the Services at any time and will notify you of any material changes in the way we handle personal information. When we make changes, we will update the date at the bottom of this page.
We may also choose to notify you in other ways, such as through the contact information you provide. Unless otherwise noted, any updated version of this Policy will be effective immediately upon posting of the revised Policy.
Your continued use of the Services (or other behavior specified at that time) after the effective date of the revised Policy will mean that you agree to the changes. We will not use your personal information in a manner materially different from that described at the time we collected it without your consent.

You acknowledge that you have read this Policy and agree to all of its terms and conditions. By accessing and using the Services, you agree to be bound by this Policy. If you do not agree to be bound by the terms of this Policy, you will not be authorized to access or use the Services.

If you would like to contact us for more information about this Policy, or wish to contact us about any matter relating to the rights of individuals and your personal information, you may do so by sending an email to support@5ber.com

(Last updated on December 13, 2024.)