This Privacy Policy delineates the acquisition, protection, and utilization of personally identifiable information ("Personal Information") submitted through the 5ber.eSIM website ("Website"), "5ber.eSIM" mobile application ("Mobile Application"), and related products and services (collectively, "Services"). It serves as a legally binding agreement between users ("User" or "you") and iFREE GROUP ("iFREE GROUP," "we," or "our"). By utilizing these Services, you agree to adhere to the terms outlined in this Policy. Notably, this Policy doesn't encompass practices of entities beyond our ownership or control, or individuals not under our employment or management.

Upon accessing the Website or using the Mobile Application, our servers automatically log information relayed by your browser or device. This data encompasses device IP addresses, locations, browser specifics, operating system details, language preferences, 5ber.eSIM card details, website visit records, duration of page visits, search inquiries, timestamps, and other statistical data.
Collected automated information aids in identifying potential misuse, applying relevant permissions, rectifying errors, troubleshooting issues, and compiling usage, compatibility, and traffic statistics. However, this statistical data doesn't aim to identify individual users within the system.

YWhile browsing the Online Store, no personal data revealing your identity is required. However, to utilize our services, certain personal details (e.g., name, email) are requested when creating an account, posting content, making purchases, or filling online forms. The information collected may comprise personal details, contact information, account specifics, identification proof, payment details, geolocation data, mobile device functionalities, eSIM chip features, and user-submitted materials.
While some information is directly sourced from users through our Services, we may also collect data from external sources like public databases, social media platforms, and third-party data providers. This additional information might include demographic details, device specifics, location data, and online behavioral patterns. We will analyze your preferences based on your device information and usage habits, and provide you with recommendations for products or services, commercial advertisements, commercial text messages, commercial emails, and other marketing information that you may find interesting.Users unsure about mandatory information are encouraged to contact us for clarification.

To provide a more personalized and optimized service experience, our mobile application may request the following permissions:

• ·User Installed Apps Permission: Allows us to access the list of applications on your device to recommend services or products related to the apps you have installed.
• ·Media and Files Permission: Enables us to access your media library and files for uploading or downloading the necessary content when using our services.
• ·Microphone Permission: We need access to your microphone when you use voice input or voice call features.
• ·Camera Permission: We will request to use your camera when you wish to upload pictures or make video calls through the app.
• ·Location Information Permission: Allows us to provide location-based services, such as recommendations for nearby merchants or positioning services.

We promise that the above permissions will only be enabled when you use the related features, and you can manage these permissions at any time in your device settings. We will strictly comply with relevant laws and regulations to ensure the security of your personal information.

To enhance user experience and provide more efficient services, our application has integrated the following third-party service SDKs:

• ·JPush: A leading message push platform that enables us to send timely notifications and messages to users. JPush may collect information such as device identifiers to ensure accurate delivery of messages. We use JPush to improve our notification system, and we commit not to share your personal information through this service.
• ·Udesk Customer Service: A comprehensive customer service solution that helps us manage user inquiries and customer support. With Udesk, we can offer real-time chat support, as well as communicate with users via email and other online channels. Udesk may process users’ contact information to provide customer support services.

We have chosen these third-party service providers based on their commitment to data protection and the quality of service they offer. We will ensure that any information collected through these services will adhere to the standards described in this privacy policy.

The collected information is used to deliver services, comply with legal obligations, and enhance user experience. Processing of personal information is contingent upon user interactions with the Services, geographical location, and specific purposes such as consent, contractual obligations, legal compliance, public interest, or legitimate interests.
For specific legal bases applicable to data processing, including whether providing personal data is obligatory or contractual, we are open to elucidating further on the subject.

We engage third-party payment processors to securely handle payment information. These processors adhere to their respective privacy policies, which may or may not align with ours. Users are advised to review these policies for better understanding.

Users can request deletion of certain personal information, subject to service-specific regulations. However, we may retain unaltered copies of personal data as necessary for affiliate obligations and for purposes of complying with legal requirements.

We may collaborate with trusted companies or third parties, with user consent, to enhance Services, but personal data sharing is confined to affiliated entities only. Unaffiliated third-party sharing is prohibited, and service providers are only authorized to utilize disclosed information to fulfill specified functions.
We disclose personal information as mandated or permitted by law to safeguard rights, investigate fraud, comply with legal processes, or respond to governmental requests.

We retain and use personal information to meet legal obligations, resolve disputes, and enforce agreements. Upon updating or deleting personal information, we may utilize aggregated data derived from such information, ensuring non-identification of individuals. Post-retention period, personal data is deleted, limiting access to rights like data portability, rectification, and deletion.

Information transfer might involve storing data in countries distinct from a user's residence. Users have the right to understand the legal basis and security measures for such transfers. For detailed information, users can refer to relevant policy sections or reach out to us for inquiries.

Users retain certain rights concerning their processed information, including the right to withdraw consent, object to processing, access, rectify, restrict processing, request deletion, and receive data in a structured format. Specific rights under the GDPR apply to EEA residents, and we strive to accommodate such rights upon request.
Exercising these rights entails contacting iFREE GROUP through provided contact details, subject to identity verification to process requests effectively.

We refrain from knowingly collecting personal data from children under 13. Parents/guardians are urged to monitor their children's online activities to enforce this policy. Suspected instances of under-13 information submission should be reported to us. Additionally, in some jurisdictions, individuals under 16 may require parental/guardian consent for information processing.

The Services use cookies to personalize experiences, collect statistical data, and track user interaction. Users can accept or decline cookies through browser settings, though refusal may limit full Service functionality.

The Services don't interpret or respond to "Do Not Track" signals sent by browsers. Our limited use and collection of personal information align with this policy's provisions.

Aggregate, non-identifying user information may be shared with advertisers for targeted advertisement delivery. Third-party companies may aid in tailoring and collecting user behavioral data for ad personalization.

Information may be shared with affiliates to facilitate related product/service provision, adhering to this policy's terms.

The Services contain links to external resources; however, we aren't responsible for their privacy practices. Users are advised to review respective privacy statements.

We safeguard provided information within controlled, secure servers. Despite our efforts, Internet-based data transmission poses inherent security limitations beyond our control.

In the event of a security breach or unauthorized information disclosure, we'll take appropriate measures and notify affected users, as required by law.

We reserve the right to modify this Policy and will notify users of significant changes. Continued Service use post-update constitutes agreement to revised terms.

By accessing the Services, users acknowledge reading and agreeing to this Policy's terms.

For inquiries or personal information-related matters, users can reach out to us via email at support@5ber.com

(Last updated on April 2, 2024)