Thanks for choosing 5ber.eSIM. As with any shopping experience,
there are terms and conditions that apply. Please be aware that by
making a purchase at 5ber.eSIM, you have agreed to the terms and
conditions set forth below.
Shipping and Returns Policy
This Shipping and Returns policy ("Policy") describes how you can
return an 5ber.eSIM Card, ordered from 5ber.eSIM website ("Website"
or "Service") to get a refund of the value of the 5ber.eSIM Card.
This Policy is a legally binding agreement between you ("User",
"you" or "your") and iFREE GROUP ("iFREE GROUP", "we", "us" or
"our"). You should read this Policy so you can understand the exact
pre-conditions required to apply for a Return Merchandise
Authorization, the procedure you need to follow when shipping back
the 5ber.eSIM Card to us, as well as your collaboration duties to
ensure a successful delivery of the 5ber.eSIM Card to you in the
first place.
If you have received your 5ber.eSIM card(s) and are not completely
satisfied, you may return the 5ber.eSIM card(s) as outlined in the
return conditions,
within 14 days of delivery,
and request a refund for the value of the 5ber.eSIM card(s).
Delivery Notices
Proof of Purchase
To process your return, we need your order number as proof of
purchase. Please note, without this proof, we cannot offer return
services.
Proof of Delivery
-
You agree that the shipment is considered received by you when
it is shown as "delivered" in the shipping company's tracking
system.
-
The delivery does not need to be signed by you or anyone of your
representatives (including a forwarding agent) and may be
delivered to any location at the shipping address, including but
not limited to your mailbox or a neighbour.
Cancellation of Order
-
You must contact our Customer Support team if you wish to cancel
your order
-
An order can only be cancelled if a shipping label has not been
created AND the cancellation request has been confirmed by iFREE
GROUP prior to shipping.
-
An order cannot be cancelled if it has already been shipped.
-
An order cannot be cancelled if the cancellation request has not
been confirmed by iFREE GROUP
Delivery Dates
-
Delivery dates are estimates only, they depend on the shipping
method and shipping partner and cannot be guaranteed.
-
Please understand that shipping delay is out of seller's
control. If a shipment is not delivered within the estimated
delivery date, please inform us and we will open an
investigation with the shipping company.
-
The shipping company will then have up to 8 weeks to complete
the investigation from the date of the complaint.
-
A refund cannot be issued until the shipping company's
investigation is complete.
-
A refund will only be issued if the shipping company's
investigation results in a "lost shipment" outcome.
Your Duty to Cooperate
For a successful delivery of the shipment, you are obliged to
cooperate.
-
You may not refuse to accept the shipment.
-
If you refuse to accept a shipment, you agree to pay the cost of
return shipping and all other costs and charges incurred by such
refusal.
-
You must pay all local charges, including but not limited to:
-
Import taxes, customs, local VAT, local delivery charges,
pick-up charges, storage charges, and any other charges that may
be imposed by the local delivery partner, tax authority,
customs, etc.
-
If a shipment, due to unpaid local charges, is returned to us
(sender), you agree to pay the cost of return shipping and all
other costs and charges incurred in returning the shipment to
the sender.
-
You must ensure that the name of the recipient you provided when
placing the order is clearly visible and legible on the mailbox
at the delivery address.
-
If a shipment is returned to us (sender) due to an incomplete,
incorrect, or misspelled address, or due to the lack of a proper
and clear address, you agree to pay the cost of return shipping
and all other costs and charges incurred in returning the
shipment to the sender.
- Return to Sender
-
If a shipment is returned to us (sender) for any reason,
including failure to pick up at the post office, you agree to
pay the cost of return shipping and all other costs and charges
incurred in returning the shipment to sender.
Claims via PayPal or your credit card company
- Reason for complaint "item not received".
-
You agree to pay a
USD25
processing fee to iFREE GROUP for each dispute of the "item not
received" or similar nature, while the shipping company
indicates that the item has been "delivered" regardless of the
outcome of the dispute.
- Complaint reason "item not as described".
-
You agree to pay a
USD25
processing fee to iFREE GROUP for each "item not as described"
or similar type dispute, while the 5ber.eSIM APP reports that
the device is "not compatible" or "not yet compatible,"
regardless of the outcome of the dispute.
Refund & Returns Notices
To return the 5ber eSIM card and receive a refund, you must
contact our customer service team to explain the reason for the
return. Once approved, you can follow the return instructions.
Returns without prior contact will not be accepted.
-
Before returning your item, you must contact our customer
service team to explain the reason for the return. Once
approved, you can follow the return instructions. If you return
the item without contacting us, we will not be responsible for
any consequences.
-
iFREE allows reasonable use and testing methods. If damage
occurs during testing or due to improper use, we reserve the
right to charge you for the loss in value caused by the damage.
-
If you return the 5ber eSIM card to us, you must include the
product itself, its original packaging, and any accompanying
materials. You must ensure they are properly packaged. If the
packaging has been opened, please repackage the item carefully
to ensure it is returned with the original packaging.
-
Shipping or return costs will not be refunded.
Reasons for Return Rejection
-
iFREE GROUP follows return procedures strictly to protect the
interests of consumers. Any returns that have not received
approval will not be processed.
-
Items that do not comply with the return policy (such as the
product not in its’ original form or functionality, or returning
an incorrect product), and is merely an item as a gift is not
considered eligible for returns.
-
If you send us a product that does not belong to iFREE GROUP, or
if the product is lost during delivery, no refunds will be made.
-
When the product arrives for refunds, if there is obvious damage
caused by person(s) and is not in a re-saleable condition, the
refund process will not be considered. iFREE GROUP reserves the
right to refuse a refund.
-
If you have purchased a 5ber.eSIM card from the non-official
channel, we cannot directly provide you with return or exchange
services. We suggest contacting the seller on the original
platform for inquiries regarding returns or exchanges.
-
We reserve the right to refuse item returns or exchanges that do
not comply with the time period of return as mentioned above in
the Return Process.
The above terms and conditions also apply for 5ber.eSIM card(s)
exchange requests.
Contact us
If you wish to contact us regarding this policy, you may do so via
email to
support@5ber.com
This document was last updated on September 3, 2024.